Pay-By-Phone Toll-Free Number
person on phone

If you want to make a payment on your bill over the phone using a credit/debit card or check, you MUST call the number above.

The system is automated and all of your personal information, such as card number and payment amount, will be entered by YOU.

person on phone

At any time, you may hang up and this will discontinue the phone call.

No Additional Fee!

Before you call, you need your account number.

person on phone

After dialing you will go to the main menu. You'll be prompted to press numbers for the actions you wish to complete.

If paying by check you will need to create a PIN number BEFORE you can make a payment.

LUS must move to the automated system in order to be compliant with the Payment Card Industry (PCI) Data Security Standard. These worldwide requirements are designed to help companies that process such payments prevent credit card fraud through increased data controls. Moving to this system ensures our continued ability to accept debit and credit card payments.

Quick Reference Guide

Main Menu

  • 1 - Make a payment on your account
  • 2 - Check account status
  • 3 - Create or update your PIN number
  • 9 - Repeat the menu options

How to Make a Payment

  • Enter you account number followed by the # key
    Press 1 if account number is correct, if not Press 2
  • 1 - pay total amount due
  • 2 - pay a different amount
    For example to pay $150.03 enter 1 5 0 0 3
    Press 1 if amount is correct, if not Press 2
  • 3 - continue
    (will take you back to the payment options menu)
  • 9 - repeat the menu options

Once You Enter the Amount You Want to Pay

  • 1 - add another account to payment total
  • 2 - restart the payment process
    (will take you back to the payment options menu)
  • 3 - pay amount selected

Select Payment Method

  • 1 - pay by Mastercard, Visa, or Debit Card
  • 2 - pay by check
  • 3 - exit without making a payment
    (will take you back to the payment options menu)
  • 9 - repeat menu options

Credit or Debit Card as Your Payment Method

  • 1 - If correct (Enter card number; enter expiration date; enter security code on back of card and press #)
  • 2 - review your payment
  • 3 - restart payment process
    (will take you back to the payment options menu)

Check as Your Payment Method

  • Please enter your current PIN or the last four digits of your social security number to verify your identity.
  • 1 - If correct (Enter four digit PIN number; Enter bank nine digit routing number; enter checking account number and press #)
    • If personal account press 1, if business account press 2
    • If checking account press 1, if savings account press 2
    • If you want us to save payment information press 1, if not press 2
  • 2 - Review your payments
  • 3 - restart payment process
    (will take you back to the payment options menu)
  • 9 - Repeat menu options.

Account Status Menu

  • 1 - Enter account number followed by #
    Press 1 if account number is correct, if not Press 2
  • 2 - Check account status
  • 3 - Create or update PIN number
  • 9 - Repeat menu options
  • * - Return to main menu

Create or Update PIN Number

  • Enter account number followed by #
    Press 1 if account number is correct, if not Press 2
  • 1 - Enter last four digits of your social security number to verify identity
  • 2 - Enter desired four digit PIN number